House of Spices: Rescue & Optimization of ERP System for Food Manufacturing Excellence
How a leading Indian food manufacturer rescued a failing ERP implementation and transformed operations with system optimization, e-commerce integration, and Power BI analytics
A Leading Indian Food Manufacturer & Distributor
House of Spices (HOSI), established in 1970, is a leading manufacturer and distributor of Indian food products, including spices, snacks, and sweets. Operating across the United States and Canada, HOSI has grown into an industry leader in food processing, management, and distribution.
Visit hosindia.com“Our enterprise system was not tuned to what our company needed. We needed to achieve compliance and costing accuracy across our organization and deal with the challenges of cross-company and multi-country accounting.”
Company Snapshot
Industry
Food Manufacturing & Distribution
Headquarters
United States
Reach
United States & Canada
Specialty
Indian Food Products — Spices, Snacks, Sweets
A Failed ERP Implementation Threatening Operations
House of Spices faced critical operational challenges after an unsuccessful ERP implementation left the company with inaccurate data, broken integrations, and limited reporting capabilities.
Failed ERP Implementation
The initial Microsoft Dynamics Business Central (NAV) implementation by another consulting partner was unsuccessful, causing system-wide issues.
Data Integrity Issues
The system did not generate accurate financial reports, and key numbers were not reconciling correctly.
Incorrect Financial Reporting
P&L reports, dashboards, and document management were not meeting expectations.
Limited E-Commerce Integration
The system was not properly integrated with HOSI's e-commerce platform, leading to inefficiencies in order management.
Solutions and Key Steps Taken
A phased approach to ERP rescue, from diagnosing the failed implementation to full optimization with e-commerce and Power BI integration.
Analysis of Previous Implementation Issues
Captivix conducted a thorough analysis of the failed ERP implementation to identify root causes and develop a remediation plan:
Evaluated existing system setup and diagnosed discrepancies in financial reporting and cost tracking
Identified root causes of incorrect numbers and reconciliation errors
Determined missing or incorrectly implemented ERP features
Re-implementation of Dynamics Business Central
Captivix re-implemented the ERP system from the ground up, ensuring proper configuration and data integrity:
Ensured correct general ledger setup, automated financial transactions, and improved reporting accuracy
Corrected misaligned data entries and reconciled key financial and inventory figures
Provided hands-on training to HOSI's team for proper ERP usage
Enhancing Dynamics Business Central for Optimal Performance
Captivix enhanced the ERP system with advanced integrations and customizations for HOSI's unique requirements:
Integrated e-commerce with Dynamics Business Central for automated order processing and fulfillment
Configured system for scalability with customizations tailored to HOSI's complex supply chain
Implemented inventory and procurement controls with automated stock tracking
Power BI Implementation for Reporting & Analytics
Captivix deployed Power BI to deliver advanced analytics and real-time business intelligence across HOSI's operations:
Enhanced P&L reporting, balance sheets, and dashboards for better financial oversight
Provided advanced business intelligence dashboards with insights into inventory, sales, and KPIs
Enabled predictive analytics for demand forecasting and inventory management
Measurable Results
Transformative outcomes that demonstrate the power of ERP rescue, e-commerce integration, and Power BI analytics.
100%
Accurate Reporting
Eliminated data discrepancies and ensured compliance across financial reporting.
Optimized
Order Management
Seamless e-commerce and ERP integration improved order processing efficiency.
Real-Time
Inventory Tracking
Automated inventory and lot tracking enabled better stock management.
AI-Ready
Business Intelligence
Power BI dashboards provided leadership with actionable insights.
“Our partnership with Captivix for ERP rescue and optimization was a game changer. They identified critical system issues, implemented powerful digital solutions, and enabled our business to scale seamlessly. Their expertise in financial reporting and automation was exactly what we needed.”
Renuka Bhupathi
House of Spices COO
Technologies & Tools Used
The technology ecosystem that powers House of Spices' digital operations.
Microsoft Dynamics Business Central
ERP
WooCommerce
E-Commerce
Power BI
Analytics
Azure Cloud
Cloud
Inventory & Lot Tracking System
Operations
Predictive Analytics Engine
AI
Conclusion & Future Vision
House of Spices' successful ERP rescue and optimization transformed operations, restored data integrity, and enabled AI-ready analytics. Moving forward, the company aims to:
AI-Powered Analytics
Expand AI-powered analytics for further business intelligence insights.
Supply Chain Automation
Automate supply chain management to enhance inventory forecasting and international procurement.
Predictive Customer Analytics
Leverage predictive analytics to drive customer engagement and sales strategies.
This case study highlights the power of ERP rescue and optimization in transforming food manufacturing operations, enabling e-commerce integration, and driving data-driven decision-making.
Project Duration
Multi-phase ERP rescue, optimization, and enhancement
Scope
ERP re-implementation, e-commerce integration, Power BI analytics, and training
Outcome
100% accurate financial reporting with real-time inventory tracking and AI-ready analytics
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