Coffee Beanery: Enhancing ERP & Operational Efficiency Across Franchise Operations
How a specialty coffee brand optimized its ERP system, implemented Power BI reporting, and deployed mobile solutions for field operations
A Specialty Coffee Brand with Nationwide Reach
Coffee Beanery is a leading brand in the specialty coffee industry, known for its premium coffee blends and nationwide franchise operations. With a commitment to quality and customer satisfaction, the company has built a strong presence in the food and beverage supply chain while maintaining its roots as a family-owned business.
Visit coffeebeanery.comCompany Snapshot
Industry
Food & Beverage / Franchise
Location
United States
Reach
Nationwide Franchise Operations
Specialty
Premium Coffee Blends
ERP Gaps Undermining Franchise Operations
Coffee Beanery faced critical challenges with its existing ERP system, from inaccurate financial tracking to inefficient warehouse operations and a lack of mobile solutions for field staff.
Inaccurate COGS & Inventory Tracking
The ERP system was not correctly calculating cost of goods sold (COGS), leading to misaligned financial reports.
Warehouse Optimization Issues
Inventory management and warehouse workflows were inefficient, causing order fulfillment delays.
Manual Workflow & Order Processing
Heavy reliance on manual invoicing, procurement, and reporting resulted in inefficiencies.
Field Operations & Mobility Challenges
Warehouse staff and truck drivers needed a mobile solution for real-time inventory tracking and service management.
Solutions and Key Steps Taken
A multi-phase approach to ERP enhancement, analytics implementation, and mobile deployment.
Analysis of Previous ERP Implementation Issues
Captivix conducted a thorough analysis of Coffee Beanery's existing ERP setup to identify root causes of operational inefficiencies. This assessment focused on:
COGS & Inventory Discrepancies: Reviewed cost calculation errors causing misaligned financial reports
WMS Performance: Evaluated Warehouse Management System performance and bottlenecks
Reporting & Data Gaps: Identified gaps in reporting that affected decision-making
Enhancing Dynamics Business Central for Operational Efficiency
With a clear understanding of the issues, Captivix enhanced Coffee Beanery's Dynamics Business Central environment to drive operational efficiency:
Corrected COGS & Inventory Calculations: Ensured accurate financial reports aligned with real-world data
Warehouse Optimization: Implemented best practices for inventory tracking and warehouse workflows
Automated Order Fulfillment: Reduced manual intervention in procurement and invoicing processes
Power BI Implementation for Data-Driven Insights
To empower Coffee Beanery with actionable business intelligence, Captivix deployed Power BI across key operational areas:
Custom Dashboards: Financial and inventory tracking dashboards for real-time visibility
Predictive Analytics: Supply chain management insights for proactive decision-making
Performance Monitoring: Operational metrics tracking for store profitability analysis
Mobile Application Implementation for Field Operations
Coffee Beanery needed mobile capabilities for warehouse staff and truck drivers. Captivix delivered:
Real-Time Inventory Tracking: Mobile access for warehouse and truck driver inventory management
Service & Field Management: Integrated field service management for on-the-go operations
Digital Workflows: Mobile sales and distribution workflows for streamlined field operations
Ongoing Training & System Scalability
To ensure long-term success, Captivix provided comprehensive training and scalability planning:
Franchise Management Enhancements: Streamlined processes across franchise locations
Field Service & Subscription Management: Scalable solutions for growing service needs
Continuous Employee Training: Ongoing education to maximize system adoption and ROI
Measurable Results
Transformative outcomes that speak to the power of the right ERP strategy and mobile solutions.
40%
Reduction in Manual Processing
Automating workflows accelerated order fulfillment.
35%
Increase in Inventory Accuracy
Real-time stock tracking minimized errors and discrepancies.
50%
Boost in Franchise Efficiency
Mobile ERP enabled real-time decision-making and order tracking.
100%
Accurate COGS Tracking
Financial reporting and inventory levels now align with real-world data.
“Our partnership with Captivix on their ERP implementation and mobile ERP solution has been transformative for Coffee Beanery. The seamless integration has streamlined our workflow, saved resources, and boosted our business operations. Thanks to Captivix, we're not just surviving; we're thriving.”
Bret O'Brian
Coffee Beanery
Technologies & Tools Used
The technology ecosystem that powers Coffee Beanery's franchise operations.
Microsoft Dynamics 365 Business Central
ERP
Power BI
Analytics
Custom Mobile Application
Mobile
Microsoft Azure
Cloud
Warehouse Management System
WMS
Field Service Management
Operations
Conclusion & Future Vision
Coffee Beanery's successful ERP enhancement and mobile deployment transformed franchise operations, optimized supply chain management, and enabled data-driven decisions. Moving forward, the company aims to:
AI-Driven Analytics
Leverage AI-driven analytics to further optimize supply chain operations.
Mobile ERP Expansion
Expand mobile ERP solutions for better field service and real-time inventory tracking.
Franchisee Support
Enhance franchisee support through continued training and process automation.
This case study highlights the power of ERP optimization and mobile solutions in modernizing franchise operations, enhancing decision-making, and fueling sustainable growth.
Project Duration
Multi-phase ERP enhancement with ongoing support
Scope
ERP optimization, Power BI reporting, mobile app development, and franchise training
Outcome
40% faster processing with 50% franchise efficiency boost and accurate COGS
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