Andrews Moving Company: Modernizing a Century-Old Legacy with Digital Innovation
How a century-old moving company consolidated 9 systems into one unified platform with custom ERP and mobile solutions
A Century-Old Moving & Relocation Leader
Andrews Moving Company, with headquarters in Cleveland and Columbus, Ohio, is a full-service moving and management firm established in 1908. As a founding agent and national partner of United Van Lines, Andrews offers a wide range of relocation services—covering residential, corporate, and international moves—as well as warehousing and inventory management solutions. With a rich legacy spanning over a century, the company prides itself on customized client care and the ability to handle complex logistics operations.
Visit andrewsmoving.com ↗- Industry
- Moving & Relocation Services
- Headquarters
- Cleveland & Columbus, Ohio
- Established
- 1908
- Specialty
- Residential, Corporate & International Moves
Legacy Systems Holding Back a Century of Excellence
Andrews Moving Company faced significant operational hurdles due to fragmented systems, manual processes, and the absence of modern digital tools across their operations.
Fragmented Systems & Manual Processes
Over the years, the company had accumulated nine disjointed systems—including transportation management, warehouse management, and various spreadsheets. These fragmented processes led to redundant manual work.
Inefficient Logistics & Scheduling
Manual coordination of dispatch, scheduling, and delivery processes resulted in delays. Customer estimates could take two to three days to generate, and delivery confirmations required multiple phone calls.
Limited Digital Customer Engagement
The absence of a centralized, automated system meant that customers had to endure outdated booking and tracking methods. The lack of integrated reporting tools hindered data-driven decision-making.
Outdated Mobile Capabilities
Without a mobile solution, drivers and field personnel had to rely on paper documents, scans, and manual communications—reducing operational efficiency and increasing errors.
Solutions and Key Steps Taken
A phased approach to digital transformation, from discovery to full deployment.
- 01
Digital Innovation Workshop & Opportunity Identification
DiscoveryOperations AnalysisStrategic RoadmapRecognizing the need for modernization, Andrews Moving Company partnered with Captivix to conduct a comprehensive Digital Innovation Workshop. Key activities during this phase included:
- Stakeholder & Operations Analysis: Engaging leadership, logistics, and customer service teams to map existing workflows, identify inefficiencies, and define business objectives.
- Tech Infrastructure Audit: Evaluating the legacy systems and manual processes to pinpoint critical bottlenecks and areas for improvement.
- Process Automation Opportunities: Identifying areas where automation could streamline scheduling, route planning, and customer engagement—reducing reliance on manual spreadsheets and disjointed systems.
- Strategic Roadmap Development: Collaboratively developing a transformation plan that would consolidate systems, introduce mobile capabilities, and integrate with existing partners like United Van Lines.
- 02
Technology Stack & Solution Implementation
Custom ERPMobile AppFleet ManagementTo address these challenges, Captivix developed a custom-built, cloud-based ERP solution that consolidated the disparate systems into one unified platform. Key components included:
- Custom ERP with Integrated WMS: Consolidated nine separate systems into one robust cloud solution. Integrated critical functions such as order creation, financial reporting, inventory management, and logistics tracking. Connected seamlessly with United Van Lines' transportation management, finance/invoicing, and EDI systems.
- Smart Fleet & Route Optimization: Implemented automated scheduling and dispatch modules that dynamically assigned jobs based on demand and availability. Integrated with real-time tracking solutions to optimize fleet utilization and reduce operational costs.
- Uno Mobile App: Developed a mobile application that enabled drivers and field personnel to manage deliveries, capture digital signatures, and update order status on the go. Eliminated the need for paper documents, scans, and manual communications.
- Centralized Data & Reporting: Automated data consolidation enabled real-time reporting and analytics. Provided a single source of truth for operational data, enhancing decision-making and process transparency.
Measurable Results
Transformative outcomes that speak to the power of the right digital strategy.
Systems Consolidated
Cloud-based automation consolidated nine disjointed systems into one unified ERP platform.
Hours Saved Annually
The Uno Mobile app eliminated physical document handling, with digital signature capabilities saving thousands of hours.
Fleet & Inventory Tracking
Improved route planning and resource utilization, contributing to overall cost reductions.
Future-Ready Operations
A unified, centralized system positioned Andrews for future growth in a dynamic market.
We're in the business of making critical decisions backed by solid tech insights. Captivix's expertise in tech due diligence surpassed our high expectations.
Technologies & Tools Used
The technology ecosystem that powers Andrews Moving's digital operations.
Conclusion & Future Vision
Andrews Moving Company's transformation journey is a powerful example of how targeted digital innovation can revitalize legacy operations. Moving forward, the company aims to:
AI-Powered Route Optimization
Leverage AI to dynamically optimize delivery routes based on real-time traffic and demand patterns.
Customer Self-Service Portal
Build a customer-facing portal for real-time move tracking, scheduling, and document management.
IoT Fleet Monitoring
Implement IoT sensors for real-time vehicle health monitoring, predictive maintenance, and fuel optimization.
- Project Duration
- Comprehensive multi-phase implementation consolidating 9 systems
- Scope
- Custom ERP, warehouse management, mobile app, fleet optimization, and partner integration
- Outcome
- 9 systems unified, thousands of hours saved, real-time operations
Explore how other companies have transformed with Captivix
Frequently Asked Questions
How long do these projects typically take?
Project timelines vary based on scope and complexity. Most implementations range from 3 to 12 months, with our team working closely with yours to define clear milestones and deliverables from day one.
Can you work with our existing systems?
Absolutely. We specialize in integrating with existing ERP, CRM, and operational tools including Dynamics 365, SAP, Salesforce, and custom applications. Our approach builds on your current infrastructure rather than replacing it.
What kind of ROI can we expect?
ROI varies by project, but our clients typically see measurable improvements within the first 90 days. Common outcomes include 30-60% reduction in manual processes, improved data accuracy, and significant cost savings across operations.
Do you offer ongoing support after implementation?
Yes. We provide comprehensive post-implementation support including system monitoring, user training, optimization services, and dedicated account management to ensure long-term success.
How do we get started?
Book a demo with our team. We'll review your current challenges, discuss potential solutions, and outline a clear path forward — whether that's a focused deployment, full implementation, or strategic consultation.
Ready to Achieve Similar Results?
Let's discuss how we can help transform your operations with the right technology and strategy.